Return & Refund Policy – Miccelli Luxe Store
Last Updated: October 2025
At Miccelli Luxe Store, we value your satisfaction above all else.
If for any reason you’re not fully in love with your purchase, we’re happy to help with returns, refunds, or exchanges in line with our global customer care standards.
🕒 Return & Refund Eligibility
You may request a return or exchange within 14 days of receiving your order if:
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The item is unused, unworn, and in original packaging.
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Tags, accessories, and protective packaging are intact.
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You can provide your order number or proof of purchase.
Items that have been customized, worn, washed, or damaged by the customer are not eligible for return.
💳 Refund Process
Once your return is approved and inspected, refunds are processed within 3–7 business days back to your original payment method.
We’ll notify you by email once your refund has been completed.
🚫 Non-Returnable Items
For hygiene and quality assurance, the following products cannot be returned:
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Earrings or jewelry worn on the body
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Intimates or undergarments
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Clearance or “Final Sale” items
🌍 Regional Return Instructions & Currencies
| Region | Return Window | Return Shipping Cost (Customer-Paid) | Refund Currency |
|---|---|---|---|
| North America (USA, Canada, Mexico) | 14 days | $9 USD | USD |
| Europe (UK, EU countries, Russia) | 14 days | $ 10 USD | USD |
| South Korea | 14 days | ₩14,000 KRW | KRW |
| Asia-Pacific (APAC) (China, Japan, India, Australia, New Zealand) | 14 days | $ 12 USD | USD |
| Latin America & Caribbean (LATAM) | 14 days | $15 USD | USD |
| Middle East & Africa (EMEA) | 14 days | $18 USD | USD |
| Rest of World (ROW) | 14 days | $25 USD | USD |
Return shipping costs are non-refundable unless the item received is damaged or incorrect.
🧾 Exchanges
If you’d like a different size or color, simply email us at
📧 miccelliluxe@gmail.com
Include your order number, item name, and preferred replacement.
We’ll confirm stock availability and guide you through the easy exchange process.
🛠️ Damaged, Defective, or Incorrect Items
If your order arrives damaged or not as described, please contact us within 48 hours of delivery.
We’ll gladly offer a replacement, store credit, or full refund — including return shipping — at no cost to you.
⏱️ Refund Timeline
Once your return is received:
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Inspection takes 1–2 business days.
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Refunds are issued within 3–7 business days via your original payment method.
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Credit card refunds may take an additional 2–5 days to appear on your statement depending on your bank.
❓ Questions or Assistance
We’re here to make your experience seamless and worry-free.
📧 Email: miccelliluxe@gmail.com
🌍 Website: www.miccelliluxe.store
